Frequently Asked Questions

1. What information does GRAIFORD collect from our online customers?
We do not collect and store any information on our clients.  Information is used only to fill your order and for processing your method of payment only.  Once your order has been shipped, your payment history is deleted from our records and only your contact information is kept for returns and exchanges.  
         
2. How Secure is my payment?
All online payments are made through Paypal, it's safe, fast and easy to process your order.  Payments are made through secure links to protect your credit cards
information from unauthorized entry.

3. What is your return policy?                                                           
If you are not completely satisfied with your order return it to us within 30 days of purchase.  Item(s) must be in pristine condition. NO REFUND will be given without a receipt.  All returned items must be insured for your protection         
          
4.  What is your guarantee policy?
We have a 100%  guarantee on all our products. This guarantee will be honored for
as long as you own and maintain proper care of your item.   Items that are lost, stolen
or misplaced are not covered.

5. How does GRAIFORD.com protect the safety and privacy of children?
Our site is not directed to or marketed to children under the age of 18. We do not
intentionally collect or store information on children. If we learn that a child has
made a purchase from GRAIFORD.com without his or her parent's or guardian’s consent, we immediately, upon parental request, void the sale and refund any monies collected upon the return of the merchandise.

6. Will GRAIFORD.com privacy policy change?
We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. All chances will be highlighted for a period of time, of the revised changes.  We recommend  you refer to this policy each time you are considering making a purchase.